Angel Advice Privacy Policy

1. Who we are

Grow Media Limited, a company registered in New Zealand, is responsible for your information (the “agency” under the Privacy Act 2020 and the “controller” under European law). Contact us about your information at:

2. What we collect and why

There is no account or sign-in. The app does not collect your email address, contains no advertising or analytics software, uses no advertising identifiers and does not track you.

Kept only on your iPhone

The first name you enter, the card you choose as your guardian angel, your reading history, your reminder settings and whether you are a member. Reminders are scheduled on your iPhone, so we receive no push token. Your first name is also sent to us when you order a private reading (below).

When you buy a private reading or other paid content

The app sends our server:

• your first name;
• your question, and the cards you chose;
• which offer or screen in the app the order came from; and
• Apple’s signed record of the purchase (a transaction ID, the product and whether it was a real or test purchase; not your name, Apple ID or payment details).

We use this to check the purchase, prepare and deliver what you bought, and count which parts of the app lead to orders. We store your order and the finished reading and recording so the app can show them to you. Your question may include sensitive information, such as about your health or beliefs, if you choose to write it; we use it only to prepare your reading and to help you if you contact us. Questions that mention self-harm are not accepted.

A random code for your copy of the app

The app makes a random secret on your iPhone and keeps it in the iOS Keychain, so that our server can return your readings only to your copy of the app. Our server stores only a SHA-256 hash of it. It is not linked to your name, Apple ID or any other identity.

Emails and technical information

If you email us, we receive your email address and message, and use them to answer you. If you write to us from the app’s Help and Support screen, we receive your message, an email address if you choose to give one, and your iPhone’s model, iOS version, app version, language and the app’s reference, and we use them to answer you and to fix problems. When the app or this website connects to our cloud hosting provider, it receives your IP address, which is used to deliver the request and prevent abuse; our database doesn’t store it. Any cookies this website sets, and any scripts it runs, are only those needed to run the website and keep it secure, such as those our hosting provider uses to deliver pages and block abuse. They are not used for advertising or to track you.

We don’t make decisions based solely on automated processing that have legal or similarly significant effects on you.

3. Who receives it

• A third-party AI service that helps write your reading receives your first name, your question and the meanings of the cards you chose. It isn’t told who you are beyond your first name, and doesn’t receive the random code for your copy of the app or your purchase record.
• A third-party AI service that produces the audio of your reading receives the finished reading text, which includes your first name and may refer to your question. It isn’t told who you are beyond what the text contains.
• Our cloud hosting provider hosts our server, database, recordings and this website, and forwards emails sent to support@angeladvice.com.
• Apple processes all payments and subscriptions under its own privacy policy. We never receive your card details.
• Our email provider hosts the mailbox where support emails arrive.

You give us permission to share your information with the two reading services above when you agree to the Terms of Service. These providers are in the United States and other countries, so your information is processed outside New Zealand. They act on our instructions, under their terms for business customers, and process it only to provide their services to us. We will tell you which providers we currently use if you ask. We may also disclose information where the law requires or allows it, or to a buyer or successor if our business is sold or reorganised. We don’t sell your information.

4. How long we keep it

• Orders, readings and recordings, with the hashed code: until you ask us to delete them, or we no longer need them to show them to you.
• Purchase records: as long as the order, or longer where the law requires us to keep sales records.
• Support emails and messages sent from the app: until you ask us to delete them.
• What the reading services above receive: as their terms for business customers allow.
• On your iPhone: until you delete the app (the Keychain code may remain until the iPhone is erased).

5. Your rights

You can ask for access to, correction of, or deletion of your personal information by emailing support@angeladvice.com. There is no account, so we can’t look you up by name; tell us the reference shown in the app under Settings → Private Readings, and we will act on the orders, readings and recordings linked to your copy of the app. Deleting the app does not delete them. We reply within 20 working days, and requests are free.

You can complain to New Zealand’s Office of the Privacy Commissioner (privacy.org.nz).

6. Adults only

Angel Advice is for adults aged 18 and over. We don’t knowingly collect information from anyone under 18, and will delete it if we learn we have.

7. Changes to this policy

We will post any new version here with a new date, and tell you in the app before a significant change takes effect.

8. Additional information for your location

8.1 European Economic Area, United Kingdom and Switzerland

Grow Media Limited is the controller. Our legal bases are:

Providing your first name, question and cards is needed to prepare a private reading; without them we cannot provide one. You also have the right to restrict our use of your information, to object to it, to receive it in a portable format, and to withdraw consent at any time, and you can complain to your local data protection authority (in the UK, the ICO; in Switzerland, the FDPIC). Transfers to countries without an adequacy decision, such as the United States, are protected by Standard Contractual Clauses or the EU–U.S. Data Privacy Framework (and their UK and Swiss equivalents).

8.2 United States

We don’t sell your personal information or share it for targeted advertising. This website and the app do not track you across other sites, so we treat browsers the same whether or not they send a Do Not Track signal.

8.3 Canada

Your information is processed outside Canada, including in the United States, where courts and authorities may be able to access it under local law. Questions go to support@angeladvice.com. You can complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information.

8.4 Brazil, the Philippines and Thailand

You also have the right to confirm whether we process your information, to object to or restrict its processing, to portability, to know who we share it with, and to withdraw consent. Our legal bases are those in section 8.1, and transfers abroad use standard contractual clauses or equivalent safeguards. You can complain to Brazil’s ANPD, the Philippines’ National Privacy Commission or Thailand’s Personal Data Protection Committee.